Learning Points #4
Since my first post on the daunting experience with Icon Interior Design, I had been transparent with what I went through, from my first experience in taking to Icon Interior Design to task to my second attempt in filing a claim at the Small Claims Tribunals.
Likewise, I will openly share the outcome of the hearing this afternoon. The claim was dismissed as the waterproofing specialist report which I submitted was not substantial enough for the court to rule in my favor. In my search for a waterproofing specialist, I have in fact learnt that there are no professionals in this field that could certify and provide a definite judgment on water leakage. In other words, homeowners, YOU have to ensure that waterproofing works is done properly.
As mentioned in an earlier post, even if Icon Interior Design successfully dismissed the second claim, it does not discount the facts on its poor workmanship and follow-up. The evidence (pictures and snippets) which I have put up speak for themselves.
With the hearing, there is closure. I can now focus my time and energy on other important things which include re-doing the toilet (Yes! For peace of mind). Although I did not manage to claim the sum of about $4700, I do hope my posts have created awareness among homeowners who are looking for ID company/contractor to renovate their house.
Homeowners, will you engage Icon Interior Design for home renovation? I leave that decision to you.
In this post, I share 3 more learning points:
1. Always read the fine print of the contract agreement. Take note of the warranty period, especially on waterproofing works.
2. Be Diligent. If one of your toilets is leaking (and it’s within the warranty period), be diligent. Check the other toilet. When one leaks, it’s likely that the other is leaking too (unless the work is not done by the same contractor).
3. Stand up for your rights. Consumers should not be at the mercy of errant ID companies or contractors. File your case with Small Claims Tribunals (even if it demands your time and energy). Share your experience on forums, so that others may also learn and hopefully avoid ugly and messy situations.
Since my first post on the daunting experience with Icon Interior Design, I had been transparent with what I went through, from my first experience in taking to Icon Interior Design to task to my second attempt in filing a claim at the Small Claims Tribunals.
Likewise, I will openly share the outcome of the hearing this afternoon. The claim was dismissed as the waterproofing specialist report which I submitted was not substantial enough for the court to rule in my favor. In my search for a waterproofing specialist, I have in fact learnt that there are no professionals in this field that could certify and provide a definite judgment on water leakage. In other words, homeowners, YOU have to ensure that waterproofing works is done properly.
As mentioned in an earlier post, even if Icon Interior Design successfully dismissed the second claim, it does not discount the facts on its poor workmanship and follow-up. The evidence (pictures and snippets) which I have put up speak for themselves.
With the hearing, there is closure. I can now focus my time and energy on other important things which include re-doing the toilet (Yes! For peace of mind). Although I did not manage to claim the sum of about $4700, I do hope my posts have created awareness among homeowners who are looking for ID company/contractor to renovate their house.
Homeowners, will you engage Icon Interior Design for home renovation? I leave that decision to you.
In this post, I share 3 more learning points:
1. Always read the fine print of the contract agreement. Take note of the warranty period, especially on waterproofing works.
2. Be Diligent. If one of your toilets is leaking (and it’s within the warranty period), be diligent. Check the other toilet. When one leaks, it’s likely that the other is leaking too (unless the work is not done by the same contractor).
3. Stand up for your rights. Consumers should not be at the mercy of errant ID companies or contractors. File your case with Small Claims Tribunals (even if it demands your time and energy). Share your experience on forums, so that others may also learn and hopefully avoid ugly and messy situations.